1 Scope of the General Terms and Conditions (GTC)

Unless expressly agreed otherwise, our General Terms and Conditions, which are made known
to you as the contractual partner, shall apply. The place of jurisdiction and place of fulfillment is
Vienna. You agree that in case of doubt, our terms and conditions shall apply if you use our
terms and conditions, even if your terms and conditions as a contractual partner remain
unchallenged. In this respect, acts of contract fulfillment on our part shall not be deemed as
consent to contractual conditions deviating from our conditions. If ambiguities nevertheless
remain in the interpretation of the contract, these are to be resolved in such a way that those
contents are deemed to have been agreed upon, which is usually agreed upon in comparable
cases.

2. Admission to training

4 Terms of payment (invoice, due date, installments)

Invoices for training fees will only be sent electronically, by email as a PDF, to the email address
provided during registration. You are responsible for ensuring that all electronic mailings by Brainspotting Austria (e.g. invoice, training information, etc.) can be properly delivered to the e-
mail address you have provided.
Unless otherwise agreed, our payment deadline is 14 days from receipt of the invoice. Each
registration is a binding contractual offer that is accepted by sending a confirmation or the
invoice for the relevant event (training, webinar, etc.). Irrespective of this, your place is not
definitively secured until the invoice or any partial invoices have been paid in full. It is, therefore,
essential that the entire fee is paid before the start of the event. Unless otherwise agreed, all
amounts are due for payment upon receipt of the invoice at the latest.
Installment payments can only be negotiated before the start of the event. In the event of late
payment, we reserve the right to charge reminder fees and default interest of up to 15% of the
purchase price. Discounts cannot be deducted. Only written agreements shall apply.

5 Cancellation fees

The written declaration of withdrawal must be sent to:
eMail: team@brainspottingaustria.com
Post: Brainspotting Austria
Serravagasse 6/2, 1140 Vienna
Cancellations after registration are subject to the following cancellation fees:

• – Cancellations free of charge are possible within 14 days of registration (right of withdrawal),
  unless the event starts within 14 days of registration.
• – Cancellations between the 15th day after registration and 30 days before the start of the
  training will be charged 20% of the training fee.
• – Cancellations made between 29 days and 7 days before the start of the training will be charged
  50% of the training fee.
• – In the event of cancelations from 6 days before the start of the training up to the first day of the
  training or in the event of non-participation without deregistration, 100% of the training fee must
  be paid.

If a person is nominated in good time to attend the training in your place, the cancellation fee will
be waived as soon as a contract of the same name is concluded with the person concerned.
If participants move up from the waiting list, we will charge a processing fee of € 40.00.
The above cancellation fees apply regardless of the reason for the cancellation. The cancellation
date is when Brainspotting Austria receives the written cancellation.

• – Webinars / reflective teams are not refundable due to their low cost.

6. Revocation

You have the right to withdraw from the contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you received the booking
confirmation from us.
If you withdraw from this contract, we shall reimburse to you all payments received from you,
including the costs of delivery (except any supplementary costs resulting from your choice of a
type of delivery other than the least expensive type of standard delivery offered by us), without
undue delay and in any event not later than 14 days from the day on which we are informed
about your decision to withdraw from this contract. For this repayment, we will use the same
means of payment that you used for the original transaction, unless expressly agreed otherwise
with you; under no circumstances will you be charged any fees for this repayment.
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising
your right of withdrawal before the withdrawal period has expired. To exercise your right of
withdrawal, you must inform us of your decision to withdraw from this contract employing a
clear written declaration. You can send us an e-mail for this purpose.

Withdrawal form
– To
Brainspotting Austria
Serravagasse 6/2, 1140 Vienna
team@brainspottingaustria.com
I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the
following goods (*)/the provision of the following service (*)
-Ordered on (*)/received on (*)
-Name of the consumer(s)
-Address of the consumer(s)
-Signature of the consumer(s) (only in case of notification on paper)
-Date
(*) Delete as appropriate.

7. Protection of material (copyright) or privacy (clients)

All material provided by us (e.g.: training schedule, presentations, access links and similar)
remain our – intellectual – property at all times. Any use, in particular the passing on,
reproduction, publication and making available, including the copying of extracts, requires our
express consent.
All of the above-mentioned documents can be reclaimed by us at any time and must be returned
to us immediately without being asked if the contract is not concluded.
As a contractual partner, you undertake to maintain confidentiality vis-à-vis third parties with
regard to the knowledge you obtain from the business relationship. This applies in particular and
above all when dealing with sensitive client data (case discussions, etc.), even if their
identification features have already been changed by individual persons (participants in trainings, supervision, etc.) in the interests of data protection and to the best of our knowledge
and belief.
Audio and video recordings during the training sessions are not permitted.
If our contractual partner creates and provides us with documents or services that enjoy legal
protection, including copyright protection, in the absence of an express agreement to the
contrary, the contractual partner shall grant us an unrestricted but non-exclusive right of use to
these works or such a right shall be deemed to have been agreed.
Brainspotting Austria reserves the right to take legal action in case of an infringement.

8. Protection of privacy / personal health

The privacy of other training participants (no disclosure of personal data to the outside world) or
clients (case descriptions) must always be respected and protected to the highest degree.
Participation in a Brainspotting event is at your own risk. You must be willing to participate in
self-awareness exercises and be able to know/preserve your own boundaries and accept those
of others.

9 Certificates and confirmations

Training certificates can be downloaded from your account after completing the course. We do
not issue certificates for webinars. Certificates of participation for the Reflective Team are
collected and issued every six months. Other time or deposit confirmations can be issued on
request in individual cases.

10 Cancellations and changes

Brainspotting Austria is entitled to cancel an event if the number of participants is too low or for
other compelling reasons (e.g., the speaker’s absence due to illness). Travel and/or
accommodation costs or other expenses will not be reimbursed, but participation fees will be
refunded.
Brainspotting Austria also reserves the right to change events in terms of duration, content,
location, date, or price should this become unavoidable for organizational reasons. Affected
persons will be informed in such cases. In the event of price changes, there is no right to “equal
treatment” compared to previous bookings for the same course; the prices advertised on the
website on the current day shall apply.